An incident affecting a global internet provider caused a major impact on several of our applications between 6:55 PM CET and 7:55 PM CET. Service has now been fully restored across all of our platforms since 7:55 PM. Our teams remain fully operational to monitor and ensure the stability of our services.
Posted Feb 21, 2026 - 07:30 CET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 20, 2026 - 20:02 CET
Update
We are continuing to investigate this issue.
Posted Feb 20, 2026 - 19:19 CET
Investigating
Impacted: all merchants Symptoms: merchants may notice an increase in timeout error messages Merchants may notice some HTTP 404 or 400 errors Date: from 7.00PM CET Root Cause : Partner
We are working to resolve the issue as quickly as possible.
Monext Online Team
Posted Feb 20, 2026 - 19:14 CET
This incident affected: Web Service API, Hosted Payment Pages, 3D Secure, Fraud Detection Engine, Back Office, Sandbox, Payment Method, and File Transfer and Reporting.