Resolved -
This incident has been resolved.
Jul 16, 09:44 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 15, 13:12 CEST
Identified -
Mastercard authentication errors continue. We are in contact with them and monitoring closely.
Jul 15, 12:21 CEST
Monitoring -
we have seen significant recovery in 3D Secure authentications for Mastercard transactions. We are awaiting confirmation from Mastercard on full resolution.
Jul 15, 10:59 CEST
Update -
Mastercard is working to resolve the issue. We are in contact with them and monitoring closely.
Jul 15, 10:25 CEST
Identified -
Mastercard is working to resolve the issue. We are in contact with them and monitoring closely.
Jul 15, 10:16 CEST
Investigating -
Impacted: merchants using 3DSecure solutions on payment processing
Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- Merchants may notice an increase in "01132", "03022" or "04002 codes error
- Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes
Network: Mastercard
Date: from 09.00AM CET
Root cause : Mastercard
We are working to resolve the issue as quickly as possible.
Monext Online Team
Jul 15, 09:29 CEST