Resolved -
This incident has been resolved.
Jun 7, 13:06 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 7, 12:26 CEST
Investigating -
Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "02101 - System Internal ERROR"
Date: from 06.00 AM CET
Root Cause : Partner
Some merchants may experience issues on payment processing for the following acquirers: Banque Caisse d'Epargne & Banque Populaire
We are contacting those acquirers to resolve the issue as quickly as possible.
Monext Online Team
Jun 7, 08:54 CEST