Resolved -
Impacted: every merchant having a contrat with those acquirers Symptoms: payments returning a "01904 - Acquirer bad format request" message Date: from 2.47AM CET to 5.27AM Root Cause : Partner
Some merchants may experience issues on payment processing for the following acquirers: LCL, LBP, BNPP
We are contacting those acquirers to resolve the issue as quickly as possible.
Resolved -
This incident has been resolved.
Feb 4, 16:51 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 4, 15:52 CET
Update -
We are continuing to investigate this issue.
Feb 4, 15:47 CET
Investigating -
Impacted: every merchant having a contrat with those acquirers Symptoms: payments returning a "01199 - System internal error (backend)" messages Date: from 15.10 PM CET Root Cause : Intern
Some merchants may experience issues on payment processing for the following acquirers: BNPP and Société Générale
We are contacting those acquirers to resolve the issue as quickly as possible.
Resolved -
This incident has been resolved.
Feb 2, 16:50 CET
Investigating -
Impacted: merchants using 3DSecure solutions on payment processing
Symptoms: - Payment sessions may end up being expired for merchants using Payline web pages - Merchants may notice an increase in "03003 - Authentication failed" messages - Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes
Date: from 01/02/2026 0.00AM CET Root Cause : Partner
We are working to resolve the issue as quickly as possible.