Payline Status

Mar 5, 2026

[SANDBOX] [MAINTENANCE] [NO IMPACT] - Release V26.3-RC2 - 05/03/2026 2.45pm CET

Completed - The scheduled maintenance has been completed.
Mar 5, 16:36 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 14:45 CET

Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Monext Online Team
Mar 5, 14:38 CET

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

[SANDBOX] [MAINTENANCE] [NO IMPACT] - Release V26.3-RC1 - 26/02/2026 2.30pm CET

Completed - The scheduled maintenance has been completed.
Feb 26, 17:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 14:30 CET

Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Monext Online Team
Feb 24, 15:27 CET

Feb 25, 2026

No incidents reported.

Feb 24, 2026

[PRODUCTION] [SERVICE DISRUPTION] [GENERAL] - Some merchants may experience disruption to reach Payline servers

Resolved - This incident has been resolved.
Feb 24, 13:38 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 24, 09:56 CET

Investigating - Impacted: all merchants
Symptoms: merchants may notice an increase in timeout error messages
Merchants may notice some HTTP 404 or 400 errors
Date: from 9.35AM CET
Root Cause :

We are working to resolve the issue as quickly as possible.

Monext Online Team
Feb 24, 09:40 CET

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

[PRODUCTION] [PARTIAL OUTAGE] [3DSecure] - Some merchants may experience disruption on 3DS transactions

Resolved - This incident has been resolved.
Feb 21, 14:33 CET

Monitoring - End of 3DS authentication errors and we are monitoring
Feb 21, 13:50 CET

Investigating - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- Merchants may notice an increase in "02324 - session expired" or "04002 Fraud detected" messages
- Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes

Network: CB
Date: from 6.00AM CET
Root Cause : Partner

We are working to resolve the issue as quickly as possible.

Monext Online Team
Feb 21, 12:12 CET

[PRODUCTION] [SERVICE DISRUPTION] [GENERAL] - Some merchants may experience disruption to reach Payline servers

Resolved - This incident has been resolved.
Feb 21, 07:30 CET

Update - An incident affecting a global internet provider caused a major impact on several of our applications between 6:55 PM CET and 7:55 PM CET.
Service has now been fully restored across all of our platforms since 7:55 PM.
Our teams remain fully operational to monitor and ensure the stability of our services.
Feb 21, 07:30 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 20:02 CET

Update - We are continuing to investigate this issue.
Feb 20, 19:19 CET

Investigating - Impacted: all merchants
Symptoms: merchants may notice an increase in timeout error messages
Merchants may notice some HTTP 404 or 400 errors
Date: from 7.00PM CET
Root Cause : Partner

We are working to resolve the issue as quickly as possible.

Monext Online Team
Feb 20, 19:14 CET

Feb 20, 2026

Feb 19, 2026

[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer

Resolved - This incident has been resolved.
Feb 19, 11:31 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 19, 11:04 CET

Investigating - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01902 - Acquirer Invalid transaction" messages
Date: from 10.18 AM CET
Root Cause : External

We are contacting those acquirers to resolve the issue as quickly as possible.

Monext Online Team
Feb 19, 10:56 CET

All Systems Operational

Past Incidents