Payline Status

Feb 11, 2026

No incidents reported today.

Feb 10, 2026

[PRODUCTION] [MAINTENANCE] [NO IMPACT] - Release 26.2 - 10/02/2026 4am CET

Completed - The scheduled maintenance has been completed.
Feb 10, 04:48 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 03:00 CET

Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Monext Online Team
Feb 6, 10:26 CET

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

[SANDBOX] [MAINTENANCE] [NO IMPACT] - Release 26.2 - 05/02/2026 2.30pm CET

Completed - The scheduled maintenance has been completed.
Feb 5, 16:33 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 14:30 CET

Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Monext Online Team
Feb 4, 16:54 CET

[PRODUCTION] [PARTIAL OUTAGE] [Card Issuer] - We have detected connection issues with some cards issuer

Resolved - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01904 - Acquirer bad format request" message
Date: from 2.47AM CET to 5.27AM
Root Cause : Partner

Some merchants may experience issues on payment processing for the following acquirers: LCL, LBP, BNPP

We are contacting those acquirers to resolve the issue as quickly as possible.

Monext Online Team
Feb 5, 08:33 CET

Feb 4, 2026

[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer

Resolved - This incident has been resolved.
Feb 4, 16:51 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 15:52 CET

Update - We are continuing to investigate this issue.
Feb 4, 15:47 CET

Investigating - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01199 - System internal error (backend)" messages
Date: from 15.10 PM CET
Root Cause : Intern

Some merchants may experience issues on payment processing for the following acquirers: BNPP and Société Générale

We are contacting those acquirers to resolve the issue as quickly as possible.

Monext Online Team
Feb 4, 15:10 CET

Feb 3, 2026

No incidents reported.

Feb 2, 2026

[SANDBOX] [PARTIAL OUTAGE] [3DSecure] - Some merchants may experience disruption on 3DS transactions

Resolved - This incident has been resolved.
Feb 2, 16:50 CET

Investigating - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- Merchants may notice an increase in "03003 - Authentication failed" messages
- Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes

Date: from 01/02/2026 0.00AM CET
Root Cause : Partner

We are working to resolve the issue as quickly as possible.

Monext Online Team
Feb 2, 09:15 CET

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

[SANDBOX] [MAINTENANCE] [NO IMPACT] - Release 26.2-RC1 - 29/01/2026 2.30pm CET

Completed - The scheduled maintenance has been completed.
Jan 29, 16:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 14:30 CET

Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Monext Online Team
Jan 28, 12:35 CET

Jan 28, 2026

No incidents reported.

All Systems Operational

Past Incidents