[PRODUCTION] [SERVICE DISRUPTION] [Web Service API] - Some merchants may experience slowness and disruption on payment processing

Incident Report for Payline

Resolved

This incident has been resolved.

Posted Apr 08, 2026 - 12:25 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 08, 2026 - 11:47 CEST

Investigating

Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls

Date: from 10.42AM CET
Root Cause : Intern

We are working to resolve the issue as quickly as possible.

Online Team

Posted Apr 08, 2026 - 11:29 CEST

This incident affected: Web Service API and Hosted Payment Pages.