[PRODUCTION] [PARTIAL OUTAGE] [Card Issuer] - We have detected connection issues with some cards issuer

Incident Report for Payline

Resolved

Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01904 - Acquirer bad format request" message
Date: from 2.47AM CET to 5.27AM
Root Cause : Partner

Some merchants may experience issues on payment processing for the following acquirers: LCL, LBP, BNPP

We are contacting those acquirers to resolve the issue as quickly as possible.

Monext Online Team

Posted Feb 05, 2026 - 08:33 CET

This incident affected: Web Service API, Hosted Payment Pages, Back Office, Payment Method, and File Transfer and Reporting.