[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer

Incident Report for Payline

Resolved

This incident has been resolved.

Posted Jun 07, 2026 - 13:06 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 07, 2026 - 12:26 CEST

Investigating

Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "02101 - System Internal ERROR"
Date: from 06.00 AM CET
Root Cause : Partner

Some merchants may experience issues on payment processing for the following acquirers: Banque Caisse d'Epargne & Banque Populaire

We are contacting those acquirers to resolve the issue as quickly as possible.

Monext Online Team

Posted Jun 07, 2026 - 08:54 CEST

This incident affected: Web Service API, Hosted Payment Pages, Back Office, and Payment Method.