[PRODUCTION] [SERVICE DISRUPTION] [GENERAL] - Some merchants may experience disruption to reach Payline servers

Incident Report for Payline

Resolved

Impacted: all merchants
Symptoms: merchants may notice an increase in timeout error messages
Merchants may notice some HTTP 408 or 504 code errors
Date: from 11.20AM CET to 11.30AM
Root Cause : Network equipment

Monext Online Team

Posted Oct 03, 2025 - 12:24 CEST

This incident affected: Web Service API, Hosted Payment Pages, 3D Secure, Fraud Detection Engine, Back Office, Sandbox, Payment Method, and File Transfer and Reporting.