[SANDBOX] [PARTIAL OUTAGE] [3DSecure] - Some merchants may experience disruption on 3DS transactions

Incident Report for Payline

Resolved

This incident has been resolved.
Posted Sep 24, 2025 - 09:35 CEST

Investigating

Impacted: merchants using 3DSecure solutions on payment processing on sandbox environment

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- 3DSecure authentication may not be possible



Date: from 23/09/25 3.00PM CET
Root Cause : Partner

We are contacting those banks to resolve the issue as quickly as possible.

Monext Online Team
Posted Sep 24, 2025 - 08:42 CEST
This incident affected: 3D Secure.