[PRODUCTION] [SERVICE DISRUPTION] [GENERAL] - Some merchants may experience disruption to reach Payline servers

Incident Report for Payline

Resolved

Impacted: all merchants
Symptoms: merchants may notice an increase in timeout error messages
Merchants may notice some HTTP 408 or 400 errors
Date: from 30/03/26 11.01PM CET to 30/03/26 11.40PM
Root Cause : Intern

We are working to resolve the issue as quickly as possible.

Monext Online Team

Posted Mar 31, 2026 - 08:09 CEST

This incident affected: Web Service API, Hosted Payment Pages, 3D Secure, Fraud Detection Engine, Back Office, Sandbox, Payment Method, and File Transfer and Reporting.