[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer

Incident Report for Payline

Resolved

This incident has been resolved.
Posted Feb 19, 2026 - 11:31 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 19, 2026 - 11:04 CET

Investigating

Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01902 - Acquirer Invalid transaction" messages
Date: from 10.18 AM CET
Root Cause : External

We are contacting those acquirers to resolve the issue as quickly as possible.

Monext Online Team
Posted Feb 19, 2026 - 10:56 CET
This incident affected: Web Service API, Hosted Payment Pages, 3D Secure, Back Office, and Payment Method.
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