[PRODUCTION] [SERVICE DISRUPTION] [GENERAL] - Some merchants may experience disruption to reach Payline servers

Incident Report for Payline

Resolved

This incident has been resolved.

Posted Feb 24, 2026 - 13:38 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 24, 2026 - 09:56 CET

Investigating

Impacted: all merchants
Symptoms: merchants may notice an increase in timeout error messages
Merchants may notice some HTTP 404 or 400 errors
Date: from 9.35AM CET
Root Cause :

We are working to resolve the issue as quickly as possible.

Monext Online Team

Posted Feb 24, 2026 - 09:40 CET

This incident affected: Web Service API, Hosted Payment Pages, 3D Secure, Fraud Detection Engine, Back Office, Sandbox, Payment Method, and File Transfer and Reporting.