[SANDBOX] [DEGRADED PERFORMANCE] [Back Office] - Some merchants may experience disruption on transaction search

Incident Report for Payline

Resolved

This incident has been resolved.
Posted Oct 13, 2025 - 11:38 CEST

Investigating

Impacted: merchants using Payline Back Office to search transactions on live environment, merchants calling getTransactionDetails API, merchants receiving fraud alert emails

Date: from 12/10/25 2.25AM CET
Root Cause : Intern

Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Monext Online Team
Posted Oct 13, 2025 - 08:52 CEST
This incident affected: Back Office.
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