[SANDBOX] [DEGRADED PERFORMANCE] [Back Office] - Some merchants may experience disruption on transaction search

Incident Report for Payline

Resolved

This incident has been resolved.
Posted Oct 14, 2025 - 17:05 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 14, 2025 - 12:57 CEST

Investigating

Impacted: merchants using Payline Back Office to search transactions on sandbox environment, merchants calling getTransactionDetails API, merchants receiving fraud alert emails


Date: from 8.45AM CET
Root Cause : Intern

Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Monext Online Team
Posted Oct 14, 2025 - 10:30 CEST
This incident affected: Back Office.