[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer

Incident Report for Payline

Resolved

This incident has been resolved.

Posted Nov 03, 2025 - 08:24 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 01, 2025 - 12:16 CET

Investigating

Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" messages
Date: from 11.45 AM CET
Root Cause : Partner

Some merchants may experience issues on payment processing for the following acquirers: Natixis CE

We are contacting those acquirers to resolve the issue as quickly as possible.

Monext Online Team

Posted Nov 01, 2025 - 12:11 CET

This incident affected: Web Service API, Hosted Payment Pages, Back Office, and Payment Method.